Refund policy
Returns and refunds
Last updated: 15 October 2026
The short version
- Unopened items: return within 30 days of delivery for a full refund.
- Christmas: anything ordered from 1 November 2026 can be returned unopened until 15 January 2027.
- Opened items: for hygiene reasons, opened or used skincare can’t be returned unless it’s faulty.
- Faulty, damaged or wrong item? We’ll put it right at no cost to you.
How to return
- Email audrey@auderepure.com with your order number and what you’d like to return.
- Post it to: Audere Pure, 1 Aspen Place, Maidenhead SL6 6FR. Please use tracked postage.
- Return postage is paid by you, unless the item is faulty, damaged or wrong.
Refunds
We refund to your original payment method within 14 days of receiving your return. If you return your whole order within 14 days of delivery, we also refund the standard delivery charge.
Faulty, damaged or wrong items
Please tell us as soon as you can, with a photo. We’ll send a replacement or give you a full refund, including postage.
Gifts
If you received an Audere Pure gift, email us with the order number or the buyer’s name. We can arrange an exchange. Refunds go back to the person who paid.
What we can’t take back
- Opened or used products, unless faulty
- Personalised or co-branded corporate orders, unless faulty
- Gift cards
If your skin reacts
Stop using the product and get in touch. We’d always want to know.
Your legal rights
This policy is in addition to your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.