Refund policy

Returns & Refunds Policy

Last Updated: 6 February 2026

We want you to be happy with your purchase. Due to the nature of skincare products, some return conditions apply.

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To cancel an order, please contact:
audreyhayes2017@gmail.com

Returns are accepted only if products are:

For hygiene reasons, opened skincare products cannot be returned unless faulty.

Customers are responsible for return postage unless the item is faulty, damaged or incorrect.

If your order arrives damaged or incorrect, please contact us within 48 hours with photographic evidence.

We will arrange replacement or refund at no additional cost.

Refunds will be issued once returned goods have been inspected and approved. Refunds are processed to the original payment method.